Bell Boy/Valet

Herceg Novi, Montenegro

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Job Title: Bell Boy/Valet

Reported to: Front Office Assistant Manager and Front Office Manager

Job Description:

As the Bell Boy/Valet, you will play a crucial role in providing efficient and courteous service to guests, ensuring their arrival and departure experiences are seamless and memorable. Your duties will include:

Valet Services: Assisting guests with their luggage upon arrival and departure, providing assistance with loading and unloading belongings from vehicles, and delivering luggage to guest rooms.

Security Awareness: Maintaining awareness of security protocols and procedures, ensuring the safety and security of guests and their belongings during transportation and valet services.

Communication Coordination: Coordinating with the front desk and other hotel departments to ensure efficient communication and timely responses to guest requests and transportation needs.

Record-Keeping: Maintaining accurate records of guest transportation requests, vehicle usage, and other relevant information, ensuring compliance with hotel policies and procedures.

Customer Service Excellence: Providing exceptional customer service at all times, anticipating guest needs, and proactively addressing any concerns or issues that may arise during transportation or valet services.

Vehicle Safety: Adhering to traffic laws and regulations while operating hotel vehicles, ensuring the safety of passengers and pedestrians at all times.

Team Collaboration: Collaborating with other members of the bell staff and hotel team to ensure smooth operations and a positive guest experience throughout their stay.

Qualifications:

Valid driver's license with a clean driving record. Previous experience in a similar role, preferably in the hospitality industry. Excellent driving skills and knowledge of local roads and traffic patterns. Strong communication and interpersonal abilities, with a customer-focused approach. Ability to lift and carry heavy luggage and stand for extended periods. Attention to detail and a commitment to maintaining high standards of service. Flexibility to work shifts, including evenings, weekends, and holidays, as needed. A professional appearance and demeanor, with a positive attitude and willingness to assist guests.


If you're a hospitality enthusiast with a knack for delivering top-notch service and a desire for continuous personal and professional development, we want to connect with you! Our Front Office is the hub of guest satisfaction, where each check-in and interaction contribute to the overall excellence of our guest services.

Bell Boy/Valet

Job description

Bell Boy/Valet